Return & Exchange Policies

Return and Exchange Policy

At Dilux.co, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Return Policy: Eligibility for Returns

Items must be returned within 48 Hours of delivery. - To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

- Custom-made, personalized items are non-returnable unless there is a defect or error on our part. -

Return Process: - Contact our customer service team at Diluxco23@gmail.com to initiate a return. Please include your order number and reason for return. - We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item. - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Refunds: - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. - Shipping costs are non-refundable unless the return is due to our error or a defective item. - If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise agreed.

-Non-Returnable Items: - Custom-made or personalized - Gift cards - Items marked as final sale 

2. Exchange Policy

- Eligibility for Exchanges: - Items must be exchanged within 48 hours of delivery. - The item must be in its original condition, unworn, and in the original packaging. - Custom-made or personalized is not eligible for exchanges unless defective or damaged. - Exchange Process:- Contact us at Diluxco23@gmail.com with your order number and details of the item you wish to exchange. - We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item. - Once we receive your item and confirm its condition, we will send out the replacement item. - Processing Time: - The processing time for exchanges is typically 7-14 business days from when we receive your item. - If the item requested for exchange is out of stock or discontinued, we will notify you and offer alternative options or a refund.

3. Damaged or Defective Items - Inspection on Arrival: - Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at Diluxco23@gmail.com. - We will arrange for a replacement or refund and cover the return shipping costs for defective or incorrect items. 

4. Shipping Costs - Return Shipping: - Customers are responsible for paying return shipping costs unless the return is due to a defect or error on our part. - We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. - Original Shipping Fees: - Original shipping fees are non-refundable, except in cases where the item was defective or we made an error with your order.

6. Contact Us: - If you have any questions or need further assistance, please contact our customer service team at Diluxco23@gmail.com 

We’re here to help!